TERMS
Website
Terms and Conditions of Use Relating
to www.lifedayspa.co.za
These
Terms and Conditions (“the Terms and Conditions”) govern your
(“the User”) use of the Life Day Spa (“Provider”) website located at the domain name www.lifedayspa.co.za
(“the Website”). By accessing and using the Website, the User
agrees to be bound by the Terms and Conditions set out in this legal notice. The
User may not access, display, use, download, and/or otherwise copy or
distribute Content obtained on the website for marketing and other purposes
without the consent of the Provider.
Electronic
Communications
By using this Website or communicating with the Provider
by electronic means, the user consents
and acknowledges that any and all agreements, notices, disclosures, or any
other communication satisfies any legal requirement, including but not limited
to the requirement that such communications should be in writing.
E-Commerce
& Privacy
The Website www.lifedayspa.co.za sells gift vouchers
online. The use of any product or
service bought from this Website is at the purchaser’s risk. The
purchaser/ user indemnifies and holds the Provider harmless against any loss, injury or damages
which may be sustained as a result of using the products sold on the Website.
The
private information required for executing the orders placed through the
e-commerce facility, namely the User’s personal information and credit
card details, delivery address and telephone numbers will be kept in the
strictest confidence by the Provider and not sold or made known to third
parties. Only the necessary information, that is the delivery address and
contact phone number will be made known to third parties delivering the product. Credit card details are not kept by the
Provider under any circumstances.
The
Provider cannot be held responsible for security breaches occurring on the
User’s electronic device (Personal Computer or other electronic device
used to browse the Website), which may result due to the lack of adequate virus
protection software or spyware that the User may inadvertently have installed
on his/her device.
The
Provider will supply all goods to the delivery company in good order. The
Provider will not be held liable for the condition of goods arriving at the
User’s chosen delivery address.
Online Payment – MyGate Payment
Gateway
All
online credit card payments are processed by the MyGate Internet Payment Gateway. Card Holders may go to www.mygate.co.za
to view MyGate security policy.
Refund and Return Policy
The
provision of goods and services is subject to availability. In cases of
unavailability, the provider will refund the client in full within 30 days.
Cancellation of orders by the client will attract a 10% charge for administration
costs.
The
Provider reserves the right to cancel an order for which payment has already
been received. This may occur if
stock is insufficient or the quality of goods ordered does not meet the
Provider’s standards. Should
the Provider exercise this right, the User will receive a full refund with no
deductions.
Any
complaints regarding the standard and quality of the product or products bought
by consumers through the e-commerce facility should be directed to the Marketing
Manager, Philippa@lifedayspa.co.za.
Updating
of these Terms and Conditions
Provider
reserves the rights to change, modify, add or remove from portions or the whole
of these Terms and Conditions from time to time. Changes to these Terms and
Conditions will become effective upon such changes being posted to this
Website. It is the User’s obligation to periodically check these Terms
and Conditions at the Website for changes or updates. The User’s
continued use of this Website following the posting of changes or updates will
be considered notice of the User’s acceptance to abide by and be bound by
these Terms and Conditions, including such changes or updates.
Copyright
and Intellectual Property Rights
Provider
provides certain information at the Website. Content currently or anticipated to
be displayed at this Website is provided by Provider, its affiliates and/or
subsidiary, or any other third party owners of such content, and includes but
is not limited to Literary Works, Musical Works, Artistic Works, Sound
Recordings, Cinematograph Films, Sound and Television Broadcasts,
Program-Carrying Signals, Published Editions and Computer Programs (“the
Content”). All such proprietary works, and the compilation of the
proprietary works, are copyright the Provider, its affiliates or subsidiary, or
any other third party owner of such rights (“the Owners”), and is
protected by South African and international copyright laws. The Providers
reserve the right to make any changes to the Website, the Content, or to
products and/or services offered through the Website at any times and without
notice. All rights in and to the Content is reserved and retained by the
Owners. Except as specified in these Terms and Conditions, the User is not
granted a license or any other right including without limitation under
Copyright, Trademark, Patent or other Intellectual Property Rights in or to the
Content.
Limitation
of liability
The
Website and all Content on the Website, including any current or future offer
of products or services, are provided on an “as is” basis, and may
include inaccuracies or typographical errors. The Owners make no warranty or
representation as to the availability, accuracy or completeness of the Content.
Neither Provider nor any holding company, affiliate or subsidiary of Provider,
shall be held responsible for any direct or indirect special, consequential or
other damage of any kind whatsoever suffered or incurred, related to the use
of, or the inability to access or use the Content or the Website or any
functionality thereof, or of any linked website, even if Provider is expressly
advised thereof.
Privacy: casual
surfing
The
User may visit the Website without providing any personal information. The
Website servers will in such instances collect the IP address of the User
computer, but not the email address or any other distinguishing information.
This information is aggregated to measure the number of visits, average time
spent at the Website, pages viewed, etc. Provider uses this information to
determine use of the Website, and to improve Content thereon. Provider assumes
no obligation to protect this information, and may copy, distribute or
otherwise use such information without limitation.
Choice
of Law
This
Website is controlled, operated and administered by Provider from its offices
within the
1st time?
If going to a spa for the first time makes you nervous, you're not alone. Many people have their first spa experience when they get a gift certificate to a day spa . Some people don't even use the gift certificates because they're anxious about what will happen and the finer points of spa etiquette!
Because we want your time at Life Day Spa to be stress-free and for you to know completely what your day entails, we have compiled the following information to allow you to completely relax and enjoy your day at the spa.
Check you diary
Check you schedule and choose a convenient date. Call us on 011 465 7777 and let one of our friendly front office team guide you through the booking process. To avoid disappointment we do recommend you have more than one date in mind as your first choice may not be available. Especially when booking on the weekends. Our weekends tend to be booked a month in advance so give yourself some time before booking.
Select your treatments
The basic spa treatments are massage, facial, body treatment, manicure and pedicure. A massage will help you relax and get rid of muscle tension. A facial is a deep cleansing of your face, and a body treatment exfoliates and soften your skin. You can also combine services, a massage and a body treatment is a good combination or a massage and a facial.
Select your therapist
The quality of the therapist determines the quality of the treatment. Get a personal reference if you can.
Prepare for your spa experience before you go
Drink plenty of water before and after services to enhance the benefits of your treatments.
Don't eat for at least an hour before or after your massage.
Arrive early so you have time to enjoy the sauna, steam or Swiss shower and spa pool before your treatment.
Allow your mind to calm down before your treatment.
Although most spas have lockers that lock, you might want to leave valuables at home.
Drink plenty of water before and after services to enhance the benefits of your treatments.
Each guest is provided with a gown, a pair of slippers and a towel. You are provided with a locker where you can store all your valuables and clothes for the duration of your visit to the spa.
We have showers for you to make use of after your treatment where you will find body wash, shampoo and conditioner. In the changing rooms you will find hand and body cream and deodorant. You may wish to bring your own hair styling products as these are not provided. Hairdryers are also provided and there are electrical facilities for your own hot brushes or hair straighter.
What do you bring with you?
A swimming costume or a bikini
We have a spa pool for you to make use of prior to your treatment. This is a unisex area so you will have to wear a swimming costume to use the pool.
Gift Vouchers
Please bring along any Gift Vouchers that are required for your booking. You will need to hand these in on arrival.
Remember your 'spa voice' when you are with us. There are treatments happening all over the spa so please respect the other clients while they are enjoying their experience.
Please ensure that your cell phones are switched off or at least turned to silent.
After you are escorted to the changing rooms please fill out your consultation card and get undressed.
If you are using the facilities put your swimming costume on.
Word of advice; when you are finished with the facilities remove your wet costume and pop your underwear back on so you are comfortable throughout your treatment.
If you are using the facilities put your swimming costume on.
If you are going straight into your treatment leave your underwear on, excluding your bra. You will be draped with large towels during the treatment.
During your treatment you should control the conversation.
If you do not want to be bothered with chit-chat please let the therapist know she must respect your silence.
Do not be afraid to speak out and tell your therapist if you are comfortable, cold and happy with the pressure of the treatment.
Whilst you are with us remember to breath, forget the outside pressures of the world and relax.
As homecare is vitally important to continuing your spa experience, your therapist will recommend products to you. At no time must you feel pressurised to take the products recommended but do take note of the advice given to you.
Showing appreciation / gratitude at the end of your treatment is appreciated. This can be done at the front desk after your treatment. The recommended rate is 15-20% of your service price.
This is your time to de-stress and relax.
In order to prepare you for the treatments you will be receiving, you will have the opportunity to relax in our spa's hydrotherapy.
These treatments do not require a therapist to administer.
Arrive 60mins prior to the commencement of your treatments to make use of the below facilities.
Kindly follow the time frames and guidelines to assist you in effectively utilising these areas.
Once you have changed into your bathing suite head down to the spa pool situated behind the juice bar.
The pool is heated and jetted for you to relax and unwind for approximately 20-30mins.
Please feel free to order yourself something to drink while you are relaxing in the pool.
After you have enjoyed the pool make your way back to the changing areas, in the changing areas you have access to the sauna, steam room and Swiss shower.
We suggest choosing your facility of preference – Sauna = Dry heat, Steam room = wet heat and spending 20mins in one of these
Finish off your experience with an invigorating Swiss Shower; begin by pushing the button on the right to start the 18 pressurised jets that surround you. These will hit you with warm water. Once the cycle is complete hit the button behind you and your body will be showered with cold water from the overheard waterfall jet.
Your body temperature will now be back to normal and you are all showered off and ready to begin your hands on therapies.
Your therapist will shortly collect you from the change rooms so relax and help yourself to some ice tea or water that is available to you at any time.
All spa packages must be paid for on confirmation of booking.
Booking in advance is recommended.
Kindly arrive 60 minutes prior to your scheduled treatment/s to allow for sufficient consultation time. This also allows you time to use the spa facilities, including the Heated Spa Bath, Swiss Shower, Steam Room and Sauna.
We kindly request punctuality.
Please bring your bathing costume.
Ensure cellular/mobile phones are switched off during treatments.
All prices and information are subject to revision without prior notice.
Products purchased are not refundable.
Life Day Spa will not be held responsible for any theft, damage, loss or misfortune that may occur.
High blood pressure
Any Heart condition
Recent surgery
Muscle or joint injuries
Sinusitis
Allergy to Iodine, sulphur or product allergies
Pregnancy
Epilepsy
Diabetes
Eczema or Psoriasis
Sunburn
Cancellation Policy
A 24 hour notice period is required for cancellations and rescheduling.
Late arrival will result in a reduction of treatment time, if a treatment is not cancelled 24hrs prior, the full treatment fee will apply.